![]() If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access this website from. Ultimate Cake Group makes no representation or warranty that the content of this website complies with the laws of any country outside Australia. Any disputes arising in connection with these Terms and conditions are subject to the exclusive jurisdiction of the courts of Victoria, Australia. These Terms and conditions are governed by the laws of Victoria, Australia. If you wish to exchange it for a different item, please include the name and item number of the replacement item. Whether you would like a refund or exchange.A description of the item you are returning.Your Order number if known (appears on the top of the confirmation email).Returns ProcessĮmail : also include the following information: ![]() Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. In a large bowl, whisk together 3/4 cup (150 grams) of the granulated sugar, the brown sugar, eggs, egg yolks, canola oil, Red Velvet Bakery Emulsion, vanilla, and salt. All returns are subject to us receiving the item back within 7 days of purchase. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.Your satisfaction is our first priority at Ultimate Cake Group. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: Papagino Foods Inc., 150 Milner Ave, Unit 7, Scarborough ON M1S 3R3, Canada. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The flavors are more robust and wont bake. To complete your return, we require a receipt or proof of purchase. When it comes to flavoring, professional bakers almost exclusively use emulsions over alcohol-based extracts. No returns on Food Item, Perishable or Edible goods. Several types of goods are exempt from being returned. We do not cover the cost of shipping the product back to us. Items may be returned for a refund, with a charge of 15% restocking fee and any shipping charges paid on the original order, and in case of free shipping, then the shipping charges will be deducted. Please do not ship the item back before getting a return code from us. ![]() Your item must be unused, in original packaging and in the same condition that you received. To be eligible for a return, you must contact us right away by email. If 5 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. DUE TO INTERNATIONAL SHIPPING AND CUSTOMS CHARGES, WE ARE UNABLE TO ACCEPT RETURNS ON NON-CANADIAN ORDERS. REFUND AND RETURN POLICY IS APPLICABLE TO CANADIAN SHIPMENTS ONLY.
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